Contact information
Contact Information
Last Updated: 03/06/2026
At Gen Education, we are committed to providing excellent customer service. If you have any questions regarding your order, our products, shipping, returns, or general enquiries, please contact us using the details below.
Customer Support
Email: connect@geneducation.co.uk
We aim to respond to all enquiries within 1–2 business days.
Business Information
Business Name: Gen Education
Website: https://geneducation.co.uk
Order Support
When contacting us regarding an order, please include:
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Your full name
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Order number
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Email address used for the order
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A detailed description of your enquiry
Providing this information will help us assist you more efficiently.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
Our team will review the issue and work with you to find an appropriate resolution.
Business Hours
Customer support enquiries are monitored during normal business hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & Public Holidays: Closed
Responses may take longer during busy periods, weekends, or public holidays.
Contact Us
For all enquiries, please email:
We appreciate your business and look forward to assisting you.