Terms of service

Terms of Service

Last Updated: 03/06/2026

Welcome to Gen Education. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this site.

You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws.

2. Products and Pricing

We make every effort to display our products and descriptions accurately. However, we do not guarantee that product descriptions, images, colours, pricing, or other content on the website are error-free, complete, or current.

We reserve the right to:

Modify or discontinue products without notice.
Limit quantities available for purchase.
Correct pricing or product errors at any time.
Refuse or cancel orders if necessary.

3. Orders

When you place an order, you agree that:

All information provided is accurate and complete.
You are authorised to use the payment method provided.
We may cancel or refuse any order at our discretion.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order has been dispatched.

4. Payment

All prices are listed in GBP.

Payment must be received in full before products are shipped. We reserve the right to refuse any order suspected of fraud or unauthorised activity.

5. Shipping

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.

Risk of loss and title for purchased products pass to you upon delivery.

6. Returns and Refunds

All sales are final unless otherwise stated in our Returns & Refunds Policy.

Nothing in these Terms excludes or limits your statutory rights under applicable consumer protection laws. If an item is faulty, damaged, or not as described, you may be entitled to remedies available under applicable law.

Please review our Returns & Refunds Policy for full details.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of Gen Education and may not be copied, reproduced, distributed, or used without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Gen Education shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

9. Accuracy of Information

We are not responsible if information made available on this website is inaccurate, incomplete, or outdated. The material on this website is provided for general information only.